Cancellation and Return Policy

 

Any issues with your order?

Our return policy is very simple, even though we do our best to keep our successful delivery rate of 99%, issues rarely occur and we are always here to fix them as quickly as possible. All you need to do is to notify us together with supporting photos of the product and the boxes it has arrived in. For any damaged item we will send you a replacement at no extra cost. We would like you to have the greatest shopping experience at every stage on our website.

Cancellation Policy

  1. We accept cancellation request(s). You can cancel the order from your customer panel or write to us on contact@artgatha.in
  2. International orders are not eligible for cancellation if the item has been shipped already. 

Return Policy for artworks delivered in India

  1. We accept return request(s) within 3 Days of delivery of your product in case of an issue. A full refund will be initiated. 
  2. No cancellation request will be accepted after 3 Days of delivery. No refund will be made in this case.
  3. Orders are not eligible for return unless damaged/defective piece received. A free replacement will be provided. We recommend you make a opening video for faster redressal of the issue.
  4. For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery.
  5. If the external packaging is damaged as well as the product inside is damaged, raise an exchange request by dropping us an email with product images.
  6. If the outer packaging is without any damage, we highly recommend you make a short video while opening the package and if the product inside is damaged, share the video with us. This will help us ascertain the cause of damage and make your exchange process smooth.
  7. Credit Note / Refund can be provided by ARTOCITI if replacement is not in stock. The same will be processed within 7 working days after pick-up of original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account.
  8. For returns/replacement, the product should be packed in its original packaging.
  9. Refunds will be processed within 7 days of the day we receive the item back in our warehouse in its orignal packing and without any damages or wear & tear.
  10. Express Shipping charges if paid while ordering the item will not be refunded incase of order cancellation.
  11. A payment processing fees of 2.5% will be deducted while issuing the refund.
  12. Orders booked on EMI through the website are not eligible for refunds; only store credit will be issued for the remaining balance after necessary deductions.
  13. The final right to accept or decline cancellation/refund remains with artgatha.in. 
  14. In certain cases, the customers may be required to return items at their own cost in some situations, such as when the order is from a union territory where returns incur significant shipping costs. 

Replacement Policy for orders


We offer replacements only in the following cases:  
•⁠  ⁠Incorrect Item Received: If the delivered product does not match your order.  
•⁠  ⁠Damaged Product: If the canvas arrives with visible manufacturing defects or shipping damage.

To Request a Replacement:
•⁠  ⁠Notify us within 3 days of delivery via call on +91 8757735511 or email at contact@artgatha.in with:  
  - Photos/video of the issue (damaged or incorrect item).  
  - Your order number and contact details.  
•⁠  ⁠Replacements are subject to product availability

If there is any problem with your order, please notify us immediately via an email at contact@artgatha.in 

Artgatha.in reserves the right to make the final decision on declining any order. Thank you for your understanding.  

If there is any problem with your order, please notify us immediately via an email at contact@artgatha.in

Return Process

If eligible for returns, you can raise return request in your Artgatha account, or you can also drop us an email mentioning issue with your order. Our staff will provide packing instructions and arrange pickup of the items from your home. If you had paid online using cards / online banking – we will refund to the same account. If you had paid using NEFT/RTGS – we will ask you for your bank account number and IFSC code for processing refunds. 

For Lost / Damaged Shipments

In rare case of lost shipments, we will offer full refund irrespective of the delivery location or framing state. In rare case of delivery of damaged item, we will offer refund amounts or provide an exchange/replacement based on the condition of the same. This will be taken case on case basis once reported to us.

 

Artgatha.in reserves the right to make the final decision. Thank you for your understanding.