Cancellation, Refund and Return Policy
Orders can be cancelled within 24 hours of placement, provided they have not been dispatched. To request a cancellation, please write to us at contact@artgatha.in with your order ID and reason for cancellation. Once an order has been marked as shipped, cancellations are not entertained. International orders are not eligible for cancellation once shipped.
Damaged or Incorrect Orders
Every order is carefully inspected and packed before dispatch, and we maintain a high successful-delivery rate — but if something goes wrong, we're here to fix it quickly.
If you receive a damaged or incorrect product, notify us within 48 hours of delivery at contact@artgatha.in or +91 9060666498, with:
- Your Order ID
- Clear photographs of the item and the packaging it arrived in
For any damaged or incorrect item, we will send a free replacement. Our team reviews and responds within 2–3 business days.
Returns & Refunds
We recommend double-checking canvas sizes, quantities, and product details before ordering. We are happy to assist with pre-purchase questions, please reach out to us at contact@artgatha.in or +919060666498 and our team will assist with your inquiry.
For orders returned to our factory due to customer unavailability or address issues, to-and-fro shipping charges will be deducted, and the remaining amount refunded to the original payment method or issued as store credit.
Once the returned item is received and inspected, refunds in applicable cases are processed after deducting 2.5% towards payment gateway and transaction charges. The remaining amount will be credited to your original payment method within 7-10 business days of the item reaching us.
