Pro Series Artist Grade 460 GSM Canvas with Floating Frame

At Artgatha, we are committed to delivering your premium floating frames and canvas art safely and on time.

Order Processing:
All orders are processed within 1–3 business days after confirmation. Custom or made-to-order products may take slightly longer depending on the design and size.

Shipping Time:
Once dispatched, orders are typically delivered within 5–10 business days, depending on your location.

Shipping Charges:
We offer free shipping across India on orders above ₹500 on all orders. Any applicable charges (if any) will be displayed at checkout. We use Premium delivery partners like Bluedart, Delhivery and DTDC for shipping. For ODA (Out-of-Delivery-Area) locations including Andaman, North Eastern India, Goa among others, customers may be required to make payment in advance or bear additional delivery charges as applicable. Our team will reach out to you directly if your address falls under an ODA zone.  

Order Tracking:
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

Packaging:
All products are securely packed using high-quality materials to ensure safe delivery without damage.

Delivery Delays:
While we strive for timely delivery, delays may occur due to unforeseen circumstances such as weather, logistics issues, or high demand periods.

Incorrect Address:
Please ensure that your shipping address is accurate. Artgatha will not be responsible for delays or losses due to incorrect address details.

Contact Us:
For any shipping-related queries, feel free to reach out to our support team with your order details. Contact us on contact@artgatha.in or whatsapp message on +91 9060666498

Cancellation Policy

• Request Window: Orders can be cancelled via the customer panel or by emailing contact@artgatha.in.
• International Orders: These are not eligible for cancellation once the item has been shipped.
• Shipping Charges: Express shipping charges paid at the time of the order are non-refundable upon cancellation.

Return & Refund Policy

• Eligibility: Returns are accepted only for damaged or defective items. A free replacement is the standard remedy.
• Timeframe: You must notify the team within 48 hours of delivery to be eligible for a replacement.
• Documentation: It is highly recommended to record an unboxing video and take photos of the damaged product and packaging to ensure a smooth exchange process.
• Refund Processing:If a replacement is out of stock, a refund or credit note will be issued.Refunds are processed within 7-10 working days after the item is picked up and received at the warehouse. A 2.5% payment processing fee is deducted from the total refund amount.
• EMI Orders: These are not eligible for cash refunds; only store credit will be issued after necessary deductions.

Replacement Policy

• Conditions: Replacements are granted if you receive the incorrect item or if the product has visible manufacturing/shipping defects.
• Requirement: The product must be returned in its original packaging.
  
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